Refund policy

Returns, exchanges and refunds

Every Everly & Oak item is produced after you order it. Nothing is held in stock, and a made-to-order item cannot be resold or restocked. We do not accept returns, we do not offer exchanges, and we do not issue refunds.

We would rather tell you this plainly than bury it. Please check the size, finish and colour options on the product page before ordering, and email us if anything is unclear. We will answer honestly, including when the honest answer is that an item is not right for you.

If something is wrong with your order

There are problems we do put right, and we put them right by making the item again rather than by taking it back.

Misprints and manufacturing faults. If your item arrives misprinted, defective, or is not what you ordered, we will make a new one and ship it to you at no cost.

Damage in transit. If your item arrives damaged, we will make a new one and ship it to you at no cost.

In either case, email sales@everlyandoak.online within 30 days of delivery with your order number and a photograph of the problem. You do not need to send anything back. Keep the original or dispose of it, whichever suits you.

Lost parcels

If tracking shows a parcel as lost in transit, contact us and we will make a new one and ship it. If tracking shows it delivered but you cannot find it, check with anyone else at the address, your immediate neighbours and your local depot first, then contact us and we will help you sort it out.

Cancellations

Orders go to production quickly, often within a few hours. Email us straight away if you need to stop one and we will try, but we cannot promise it, and we do not issue refunds.

Questions before you order

Email sales@everlyandoak.online. A person reads it and answers, usually within one business day. If you are unsure about a size, a finish or whether something will arrive in time, ask before ordering rather than after.